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Customer Service

Shopping on Our Site

To place an order, first browse through our website and once you see an item that you would like to purchase, click on the order button below the product description to add that item to the shopping cart. If you would like to purchase more than 1 piece of the same item, you may make the quantity adjustment on the order page. Once you are ready to check out, you can click on view order and finalize your order.

If you do not see an order button below that item, it means that the item is temporarily out of stock but will be re-stocked shortly.

Clearance items are usually limited in stock and we cannot guarantee that we will be able to fulfill all orders. Orders are shipped on a “first come, first serve" basis. Clearance items are usually discontinued items or manufacturer’s closeouts. The products are new and not refurbished.

Order and Shipping Information

All orders are processed using the Yahoo shopping platform and a secure server. If you would like to place an order by phone, please call us toll-free at (800) 339-1641. You can also contact us at anytime through our e-mail.

All in stock items are usually shipped from our warehouse within two business days. Orders placed after 2:00pm Friday through 8:00am Monday will be shipped on that Monday. All of our orders are shipped via UPS Ground. Please estimate approximately 4 to 7 business days for package arrival.

Please contact us or call us for UPS 2nd Day Air as well as UPS Next Day Air service.

Best Buy Baby only ships to locations within the 48 contiguous states. We do not ship to AK, HI, PR, APO, FPO or PO Box addresses.

Best Buy Baby doesn't accept any international credit card and gift card.

There will be $ 10.00 address correction fee for you by UPS if you provide incorrect shipping address.

International Orders

Unfortunately, we do not accept international orders at this time.

Special Order Items

Items marked Special Order require additional time to ship. The shipping time for these items depend on manufacturer's availability of the product. We will send an e-mail to advise you as for how long the order would approximately take.

Special Order items will be charged at the time that you place the order.

All returns of items marked “Special Order"will be assessed a 30% restocking fee. If you have any questions concerning special order products please e-mail us before you place the order.

Return Policy

You can return your purchase within the first 30 days from the date of purchase in their original condition with the original packaging intact and all warranty cards, manuals and paperwork included.

we will gladly offer a full refund or exchange less shipping and handling charges (inbound and outbound). Inbound and outbound means that we will issue a refund less the actual shipping cost to ship the product to you minus the shipping charge that was charged.

For items shipped free to the customer, we will deduct the actual cost of shipping to you before we credit your account. Any item not returned in new condition will be assessed a restocking fee or refused.

Any returns of Special Order items will be subject to a 30% restocking fee. Remember, Special Order items are specifically ordered for you.

Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items.

If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs of both sending the item(s) to you and returning back the item(s) to us.

If you need to return an item, please contact our customer service department at customerservice@bestbuybaby.com or call us at (800)339-1641. When contacting our customer service department via e-mail, please provide the following information so that we may expedite your return.

  • Your order number (Invoice Number)
  • The item numbers and descriptions of the products you wish to return
  • Reason for return

Upon receipt, we will contact you either by e-mail or phone/fax. After we review your information, we'll send you a Return Authorization Number (RA#). When returning items, please include all manuals, materials and registration cards. Without these documents, we cannot accept your return. Please mark the RA# clearly on the outside of the box and write the reason for return on the original invoice when you return the items. Any item returned without an RA# will not be accepted. For your protection, please send the package using either UPS or the post office (Insured Parcel Post). We are not responsible for items that are lost or stolen during transit.

The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons. Breastpumps, Bottles, Nipples, Feeding Accessories, Pacifiers, Spouts, Breast Care Products, Scales, Breastpump Accessories, Breastpump Parts, Nursing Bra, Breastfeeding Accessories, Nursing Stools, Potty Seats.

For strollers, after used on the street (recognized on the wheels) can't be returned for any reason. If you are unsure about the product or have any questions, please contact us before opening the package.

If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact UPS and UPS may want to inspect the package.

Warranty

All items are warrantied by the manufacturer. Always keep all the packaging and literature from any item so that you can contact the manufacturer directly. Customer Service representatives from the manufacturer can assist you with any problems with their item.

** We don't adjust price.

BestBuyBaby.com
400 US 46 West
South Hackensack, NJ 07606
Toll Free: 800-339-1641
Tel: 201-226-1023
Fax: 201-226-1024
customerservice@bestbuybaby.com

* Flat rate shipping applies to all items shipped via UPS ground within the 48 contiguous states.
Alaska, Hawaii, Puerto Rico, Guam and APO / FPO excluded.